Kotak Life Insurance
Location
Mumbai | India
Job description
JOB DESCRIPTION
POSITION | Grievance Officer |
DESIGNATION | Deputy Manager - Grievance |
POSITION GRADE | L2 |
DEPARTMENT | Operations |
SUB DEPARTMENT | Customer Experience |
REPORTING POSITION | Chief Manager |
WORK LOCATION | Goregaon (East), Mumbai. Corporate office |
KEY RESPONSIBILITIES
Weightage
- Maintaining Regulatory & Internal TAT
- Submission of all Statutory / Regulatory requirements, reports & MIS as per Internal and regulatory guideline
- Data Reconciliation
- Risk and Compliance management
- Managing Senior Management Escalation
- Managing Social Media Escalation
- Managing Banking Partners and Internal Stakeholders and Vendors if any
- End to End management of Grievance function as a whole
TOTAL
100%
INTERACTIONS
Internal Relations:
External Relations:
REQUIRED QUALIFICATION AND SKILLS
Qualification: Graduate
Work experience in years: 2 years +
ABOUT KOTAK LIFE
Kotak Mahindra Life Insurance Company Ltd (Formerly known as Kotak Mahindra Old Mutual Life Insurance Ltd.) is a 100% owned subsidiary of Kotak Mahindra Bank Ltd. The company combines its international strengths and local advantages to offer its customers a wide range of innovative life insurance products thereby helping them take important financial decisions at every stage in life and stay financially independent. The company covers over 18 million lives and is one of the fastest growing insurance companies in India. For more information, please visit the company's website at
Job tags
Salary
