Radisson Hotel Kandla
Location
Gandhinagar | India
Job description
11/30/2020 View Job Job Description Front Desk Associate Front Desk Associate Department(s) Front Office Division Rooms Division Front Office Manager Level/Grade JD-FO-FDA-8 01/01/2019 00:00:00 JD Approved By Vikram Singh Chauhan JD Title Position Reports To Reference No Effective Date JOB SCOPE SUMMARY DUTIES & RESPONSIBILITIES Attend to guest arrivals, departure, requests, cashiering requirements. rdkandla.hotelops.in/JobDescription/View/ViewJobDescriptionI=20200308097361 1/3 N il e H o p it a lit y s 11/30/2020 View Job (cid:0) Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. (cid:0) Promote the Membership Programme and provide recognition and benefits to all present members. (cid:0) Responsible for timely departure process of guests. (cid:0) Handle Group movement efficiently (cid:0) Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. (cid:0) Cash transactions and exchange currency for guests. (cid:0) Responsible to collect proper payments, post allowances with proper approval. (cid:0) Responsible for keeping PM accounts in control. (cid:0) Maintain bills as required by Financial auditor. (cid:0) Maintain and issue safety deposit boxes. (cid:0) Handling extensions requests, scanty baggage situations, (cid:0) Post miscellaneous charges as requested. (cid:0) Follows all accounting procedures according to guidelines to ensure proper revenues and payment on accounts are received and credited. (cid:0) Gauge situations and upsell at every opportunity without imposing. (cid:0) Assist concierge in handling mail and facsimiles if necessary. (cid:0) Providing guests with information regarding hotel facilities and local attractions. (cid:0) Book reservations for those guests who approach the Front Desk. (cid:0) Must be able to walk and stand for the majority of the workday. Length of time of tasks may vary from day to day and task to task (cid:0) Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity (cid:0) Talking and listening continuously in the process of communicating with guests, supervisors and subordinates. (cid:0) Must have finger dexterity to be able operate office equipment such as computers, printers, multi-line touch tone phone, EDC machines, filling cabinets, FAX machines, photocopiers, and other equipment as needed. (cid:0) Provide other duties and services as assigned by the Front Office Manager. JOB KNOWLEDGE, SKILLS & ABILITIES (cid:0) Require good communication skills, both verbal and written (cid:0) Must possess literacy of Microsoft Office & PMS (cid:0) Extensive knowledge of the hotel, its facilities and services (cid:0) Thorough knowledge of the city and its attractions (cid:0) Must be passionate about meeting the unique needs and request of each guest on a personal level (cid:0) Embraces continuous renewal personally and professionally (cid:0) Understands basics of human psychology (cid:0) Must a good listener (cid:0) Intuitive and empathetic in nature (cid:0) Focused on how people feel during the customer encounter vs. a transaction-oriented interface (cid:0) Appear confident, well groomed and dressed in a smart casual manner (cid:0) Personality: warm, welcoming, smiling and pleasant (cid:0) Act with integrity SUMMARY: It is not the intention of this Job description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel. rdkandla.hotelops.in/JobDescription/View/ViewJobDescriptionI=20200308097361 2/3 o H 11/30/2020 View Job ______________________________________ ______________________________________ Director of Human Resources Front Office Manager ASSOCIATE ACCEPTANCE I acknowledge that I have read and understand the scope and responsibilities of the above mentioned Job Description Associate Name: ______________________________________ Signature: __________________ Date:_______________ May not be reproduced, disclosed or distributed without the express written permission of Nile Hospitality Compliance with this Job Description is subject to local laws, codes and regulations which supersede this Job Description CONFIDENTIAL & PROPRIETARY rdkandla.hotelops.in/JobDescription/View/ViewJobDescriptionI=20200308097361 3/3
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