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Location

Bangalore | India

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Job description

• You ll be responsible for

• Handling customers queries, providing chat, voice, and email support.

• Conducting surveys with customers to understand the usage and overall experience.

• Collect prompt and accurate feedback from customers

• Troubleshoot problems and see them through to resolution

• Have excellent product knowledge to enhance customer support

• Escalate Users unresolved issues to the appropriate internal teams

• Maintaining a pleasant working environment for your team

Requirements

• A bachelor s degree in administration or related field.

• A minimum of 0-1 year of experience.

• Excellent interpersonal and written and oral communication skills.

• Ability to lead a team.

• Knowledge of CRM systems.

• Computer skills.

• Knowledge of mediation and conflict resolution techniques is preferable.

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Job tags

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Salary