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Customer Support Executive
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Location
Bangalore | India
Job description
You ll be responsible for
Handling customers queries, providing chat, voice, and email support.
Conducting surveys with customers to understand the usage and overall experience.
Collect prompt and accurate feedback from customers
Troubleshoot problems and see them through to resolution
Have excellent product knowledge to enhance customer support
Escalate Users unresolved issues to the appropriate internal teams
Maintaining a pleasant working environment for your team
Requirements
A bachelor s degree in administration or related field.
A minimum of 0-1 year of experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
Job tags
Salary
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