Process Expert - Opportunity to Cash

Location

Bangalore | India

Job description

Hello go-getter!

We know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you

You'll make an impact by:

• Returns coordinator (m/f/d), complaints against our suppliers.
• You are responsible for creating, processing and tracking complaints to our suppliers based on SAP quality reports.
• You create the required documents in SAP based on the information provided to you by the vehicle project.
• Your tasks include proactive communication with colleagues in the projects on site in order to improve the quality of complaints through additional information.
• You will be responsible for the consistent tracking of complaints, return orders and repair procedures ordered from our suppliers.
• You ensure rapid processing to ensure high parts availability and quick troubleshooting.
• You involve other interfaces such as project management, purchasing or quality departments when errors occur and actively support follow-up measures based on this to permanently eliminate errors.

You'll win us over by:

• The basis of your success is a completed commercial or technical training, preferably with additional qualification as a technical specialist.
• You have already gained several years of professional experience in processing complaints and returns, ideally in the rail vehicle sector.
• Ideally, you have experience in project work/execution.
• You have already gained in-depth knowledge of the use of Microsoft 365, Jira and SAP (MM, QM).
• You have a high level of IT affinity and the ability to quickly familiarize yourself with new software systems such as QLIK, ConceptBoard or FloW.
• It is characterized by a careful and structured way of working in order to efficiently control complex processes.
• Strong communication skills and the ability to work in a team to work successfully with internal and external stakeholders as well as very good knowledge of German and English round off your profile.
• A university degree.
• German language of C1/C2.
• Around 2 years of experience in order processing, logistics, customer service.
• Knowledge of ERP software (preferably SAP) and/or educational background in logistics.
• Ability to work in a team.
• Good communication and customer service skills.
• Open-mindedness and constructive attitude to performed tasks.
• Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.

Create a better #TomorrowWithUs!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you'll also get to visit other locations in India and globe, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.

Job tags

Salary