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Location

Mumbai | India

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Job description

Job Description

ACCESS TEAM
• Active Directory Windows Server Related Functional Support for GPO, Radius, CA, ADFS and Other Domain Relevant Services.
• Translate business needs into workable technology solutions that meet the requirements of internal customers and peer Active Directory Engineering and Operational teams.
• Serve as subject matter expert in the area of Active Directory engineering and support act as in the area of PKI infrastructure engineering and support.
• Set up/troubleshoot Windows desktop environments (Active Directory, Group Policy Management)
• Analyse, and support highly complex, enterprise level Active Directory and Directory Services solutions.
• Support migration of Active Directory and related platforms to the Cloud.
• Ongoing evaluation of current Active Directory environment to identify both technical and operational challenges and develop continuous improvement action plans.
• Daily user support for all Access issues
• Maintaining security, standards and high availability of AD architecture
• Design and review any required changes to Active Directory with a specific focus on structure, delegation models, tiering and management
. Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool.
• Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner.
• Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards).
• Ensure that all calls and issues are dealt with in a timely and efficient manner.
• Evaluate documented resolutions and analyse trends for ways to prevent future problems.
• Identify and learn appropriate software and hardware used and supported by the organisation.
• Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner.
• Escalate calls to the relevant work stream in a timely manner.
• Report all suspected information security incidents and breaches
• Understand and adhere to all established and IT policies, standards and procedures, especially Information Security policies and operational procedures.
• Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure.
• Change user profiles as part of the Mover procedure.
• Offboard users as part of the Leaver procedure.
• Troubleshoot Handoff & access related issues
• Following the asset management procedure, ensure Assets are correctly logged and accurately maintained.

Qualifications

Bachelor's Degree

5 to 8 Years Experienced Graduate

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Job tags

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Salary