INRY
Location
Hyderabad | India
Job description
Overview:
We, at INRY- an Elite ServiceNow partner, are seeking a Business Process Consultant with ITIL skill. The Business Process Consultant will be accountable for delivering Industry Best Practice guidance working with customers to achieve their business outcomes in ITSM (IT Service Management), as part of an implementation team. This role will lead all process changes aspects of the project/solution delivery and maintain trusted advisor status with the customer throughout the engagement. The BPC will be accountable for working with and advising clients on managing the business change required within the client's organisation. Strong interpersonal skills, a customer-focused approach and an ability to work with cross-functional teams are required to be successful in this role. What do you get to do: Lead planning/discovery and working sessions Drive awareness of industry trends to bring the best solutions to the table Define client specific ITSM business process solutions while identifying opportunities for improvement Collaborate and partner with Technical Leads to translate and apply ServiceNow best practices to client’s environment Ensure process recommendations are prioritized against business value outcomes and meet success criteria Build and manage relationships with client buyers and decision makers Work closely with clients to determine strategies for increased solutions adoption and organizational readiness Stay current on ServiceNow product roadmap and best practices. Grow your ServiceNow expertise through continuous improvement and contribute to INRY knowledge management initiatives. Engage in ITSM practice and contribute to service offerings, collateral development, and ITSM enablement. Requirements: 3+ years consulting experience in ITSM related process and platform implementation engagements 3+ years’ experience in process definition, mapping and advising towards best practice and continuous improvement. 3+ years’ experience developing requirements documentation, project artifacts and process documents. ITIL V3/ ITIL4 along with SAFe Agilist or PSM-1 or CSM certification is a must. Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option. Proven experience identifying solutions that align to ITIL best practices including defining and deploying "future state" ITSM Process for clients aligned to the ServiceNow platform. Good to have ServiceNow CSA (Certified System Administrator) and ITSM Fundamentals Certifications. Demonstrate excellent communication skills both verbal and written. Demonstrate strong , presentation and facilitation skills. Advanced MS Office skills (Word, Excel, Visio and PowerPoint) Proven ability to work independently and as a team member Strong experience in requirements gathering, story writing, test plan development and working on projects using agile methodologies and best practices. Desire to add value to the client above and beyond the role Join our dynamic team and contribute to the optimisation of IT service delivery, enhancing overall business efficiency and customer satisfaction. Apply now to embark on an exciting journey of transforming business processes through effective IT solutions.Job tags
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