Barista

Location

Pune | India

Job description

Summary of Key Responsibilities –

Responsibilities and essential job functions include but are not limited to the following:

· Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.

· Anticipates customer and store needs by constantly evaluating environment and customers for cues.

· Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

· Develops enthusiastically satisfied customers all of the time.

· Welcomes and connects with every customer.

· Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.

· Responds to customer needs and says thank you to every customer.

· Demonstrates the 'Just Say Yes' behaviour by taking care of customer needs.

· Delivers legendary customer service to all customers by acting with a 'customer comes-first' attitude.

· Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

· Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager.

· Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

· Maintains a clean and organized workspace so that partners can locate resources and product as needed.

· Maintains regular and consistent attendance and punctuality.

· Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

· Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

· Protects employees and customers by providing a safe and clean store environment.

· Follows store policy and procedures for operational flow at each station.

Purpose and Scope of position-

This position contributes to our success by:

· Providing legendary customer service to all customers.

· This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

· Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles.

Required experience and education-

· No experience required

· Minimum education qualification – 12th / Diploma +

Competencies-

· Winning With Integrity

· Working Together

· Achieving Results

· Helping Others Succeed

· Living Our Misson And Values

· Making Every Customer Feel Special

Job tags

Salary