Team Leader Retail Liabilities-Inbound

Location

Secunderabad | India

Job description

Role/ Job Title:Team Leader - Retail Liabilities/ Assets-Inbound

Function/ Department: Customer Experience

Job Purpose:

The role entails to provide support to all internal and external customers instructing, mentoring, and training team members to develop robust departmental systems, policies, and procedures to sustain a high level of service to all sectors. Lead by example and foster a continual improvement culture.

Roles & Responsibilities:

• Team Management -- Team leaders oversee other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities.
• Coaching and Mentoring: -- Team leaders are also expected to be great tutors and excellent mentors to their team members.
• Goal Setting and Achievement: -- Team leader would also oversee setting goals for others to achieve and therefore, he must be an achiever too.
• Multitasking: -- Must be able to handle multiple tasks at the same time without errors and mistakes.
• Ability to effectively collaborate with internal and external teams/stake holders.
• Ability to manage challenging situations and go the extra mile.

Education Qualification: Graduation: Bachelor's in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management

Post-graduation: MBA / PGDM

Experience:

5 to 10 years in total experience and 2+ year of relevant experience in Team Lead role.

Job tags

Salary