Customer Relationship Executive
Location
Thrissur | India
Job description
Job Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements And Skills - Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Bachelors degree
Experience: 1-3yrs
Fresher can also apply.
Language Fluency: Malayalam, English, HIndi/Other Languages
Local candidates preferred from Thrissur, Dist
Interested candidates please call us at +91 7356652999 or send your CV to [HIDDEN TEXT]
Job tags
Salary
