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Location

Raipur | India

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Job description

Job Summary

Sales and Customer

. Greet and receive customers in a welcoming manner and engage with them to understand their requirements.
. Cater to customer requirements as per their need, by showcasing products to make the sale by influencing customer's buying decision.
. Learn & understand the sales procedures and acquire product knowledge.
. Be punctual in the work, strictly follow the code of conduct of the company and get familiar with personnel duties.
. Observe sales representatives and emulate their sales management processes to meet set targets.
. To proactively assist the Sales executives and other managers to obtain real and sustained, continuous improvement.
. Assist the customer when there is a sales return or repair work.
. Calculate & prepare the estimate of the products selected upon making the sale.
. To achieve the category wise sales target for the allocated section and suggest solutions to enhance store's profit.
. Learn billing procedures.
. Learn about products and business policies of Malabar Gold and Diamonds.
. Take initiative to learn about the products and services provided by the competitors, latest trends in the market and update product knowledge.

Stock

. Assist in counting and tallying of stock on a daily basis and record the opening stock and closing stock in the section allotted.
. Transfer the stock to the locker daily and ensure that ornaments are handled with care.
Work area & Display
. Support all Visual merchandising activities in the Store with respect to display and presentation of products at the appropriate counter by maintaining the quality and freshness of the same.

Marketing

. Learn marketing techniques from sales and marketing staffs.
. Support the in-store team in event management and product exhibitions in order to engage the target audience and proper delivery of the messaging of the event.
. Assist in BTL marketing.

Functional Responsibilities

. Ensure on the job training in various sections like packing, purchase, cash, Order Repair, sub brands, diamond, silver, scheme, marketing, customer relation etc.
. To demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust.
. Understand the queries and complaints from the customer and escalate to the Superiors.

Internal process

. Adhere to the standard operating procedures in the store.
People development
. Continuously strive for self-development by actively seeking opportunities for growth
. Ensure adherence to timelines for completion of performance appraisal for self.
. Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.
. Adhere to the staff grooming standards followed and participate in on-site product and sales training activities, as per the guidelines from HR.

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Job tags

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Salary