International Customer Support
Location
Hyderabad | India
Job description
Company Overview
FRUGE IT SERVICES is a leading consulting company with 50 employees. Our mission is to provide top-notch IT services and solutions to our clients. We have gained a reputation for delivering excellence and building long-lasting partnerships with our customers.
Job Overview
This is a full-time position based in Hyderabad, Telangana, India. We are seeking a Junior International Customer Support professional with 1 to 3 years of experience to join our team at FRUGE IT SERVICES. As a member of our customer support team, you will be responsible for providing exceptional service to our international clients.
Qualifications and Skills
- 1-3 years of experience in international customer support
- Excellent communication skills in English
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Good understanding of IT products and services
- Customer-centric mindset and a passion for delivering exceptional service
- Ability to work well in a team and collaborate with cross-functional teams
- Attention to detail and strong organizational skills
Roles and Responsibilities
- Responding to customer inquiries and resolving issues in a timely manner
- Assisting customers with product information, technical support, and troubleshooting
- Collaborating with cross-functional teams to ensure customer satisfaction
- Providing exceptional service and maintaining high customer satisfaction levels
- Handling customer complaints and escalations effectively
- Maintaining accurate records of customer interactions and transactions
- Identifying and implementing process improvements to enhance customer experience
- Staying up-to-date with product knowledge and industry trends
Job tags
Salary
Rs 25000 - Rs 28000 per month
