MX
Location
Chennai | India
Job description
The Team Lead for the support team will fill a critical role for our department. The Team Lead will be a leader and role model for the team. The Team Lead will work hand-in-hand with other leadership in supporting the everyday needs of the team with compassion as well as demonstrating vision for the long term success of the team. They will help team members succeed by listening and providing feedback to them. They will inform other leaders about areas of improvement and about potential roadblocks they see.
What you’ll get to do… Develop great working relationships with each support team member. Increase the technical knowledge of the team. Drive the team forward by exceeding goals and metrics. Monitor ticket and chat queues to assure that we are getting tickets and chats quickly replied to and resolved. Assist when needed on calls with clients. Review and author documentation as needed. Proactively work with tickets as they age to get them closed. Assist in developing reporting and additional data outputs. Monitor escalation ticket queues. Establish a regular timeline to look at data provider escalation tickets and determine if we need to keep them open. Review tickets and chats to ensure the team is giving world class customer service. Work in the ticket queues as needed. You’ll do it using your… Ability to be a self-organizing leader Minimum of 2 years of experience leading a team of highly motivated individuals Proven effectiveness leading people in a previous technical role Organizational and time management skills Ability to think through and solve unique technical challenges Great written and verbal English communication skills Willingness to always learn and improve, plus an independent way of working Work hard, play hard attitude Participating in a close-knit team environment You’ll be successful by… Thinking like a detective Not being afraid to make mistakes and learn from them Communicating with honesty, candor, and respect Being resourceful Using common sense You’ll love it because… You will support products that are making a difference in the lives of others You will collaborate with other brilliant minds You will be rewarded and recognized for your high-caliber work Compensation The expected earnings for this role could be comprised of a base salary and other forms of cash compensation, such as bonus or commissions as applicable This pay range is just one component of MX's total rewards package. MX takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location, skillset, peer compensation. **Please note applicants applying for this position must have the legal right to work in India without the need for sponsorship. We are unable to provide work sponsorship for this role, and candidates should be able to verify their eligibility to work in the country independently. Proof of eligibility to work in India will be required as part of the hiring process.Job tags
Salary
