Senior Business Travel Consultant

Location

Mumbai | India

Job description

The role is responsible for providing unparalleled customer service and assistance with all (domestic & international) aspects of business travel requirements to our Corporate Customers. Travel Consultants are expected to utilize their industry, product, and destination knowledge to provide quotes and booking services effectively and efficiently.

Key Responsibilities : List the expected end results that must be achieved to fulfil your job purpose and the activities that help in achieving these results.

KEY RESULT AREAS

MAJOR ACTIVITIES/ KPIs

1. Customer Engagement

• Provide unparalleled consultative customer service and professionalism to the client customer experience by arranging and assisting with travel reservations.
• Ensure client is appropriately informed of and represented in all terms and conditions during the travel booking process including their security processes and handle pre-ticketing procedures.
• Meet and exceed client service level agreements in regard to pre-booking, booking finalization, and follow-up on outstanding bookings.
• Proactively escalate potential client, supplier, or program issues to manager for timely resolution.

1. Quality assurance

• Follow SLA assigned
• Monitor and sort Global Distribution System (GDS) to maintain quality
• Maintain productivity in line with KPIs, ensuring high quality error free transactions,

1. Interdepartmental engagement

• Assists inter office departments to fulfil client requirement (MIS)
• Assist Finance from recovering debts from client.

1. Business development

• Support the Products team through brain-storming opportunities and running program related to different products viz, air, hotels etc for clients, eg as an initiative to gain momentum and increase business.

SKILLS AND EXPERIENCE : State the minimum acceptable proficiency for this job. Do not state incumbent-specific information

Skills and Competencies:

Core Competencies

· Excellent verbal and written communication skills

· Excellent Customer service skills in a travel environment

· Strong time management and organizational skills including multi-tasking and prioritizing of workload

· Extremely organized and can work well under stressful circumstances.

· Strong attention to detail

Functional Competencies

· Good Hold on CRS (Amadeus)

· VISA, Insurance & Ticketing knowledge .

· Knowledge of products including car hire, hotels, and rail

· Domestic & International destination/geographical knowledge

· Maintaining up to date knowledge of international travel notifications and guidelines as per government/client rulings

RELEVANT EXPERIENCE – Must have 3-6 yrs. of Experience in both International & Domestic Travel/Ticketing.

Job tags

Salary