Desktop Support Engineer - L2 Support for Kolkata Location

Location

Kolkatta | India

Job description

Job Description:

• Position: Desktop Support Engineer - L2 Support
• Experience: Minimum 2-3 years in desktop support roles

Responsibilities:

1. Provide second-level technical support for desktop hardware, software, and peripherals.
2. Diagnose and resolve hardware and software issues promptly.
3. Install, configure, and maintain desktop operating systems and applications.
4. Manage user accounts, permissions, and access.
5. Collaborate with L1 & L2 support for issue escalation and resolution.
6. Perform hardware upgrades and replacements when necessary.
7. Ensure data backup and recovery procedures are in place and functional.
8. Document support procedures and maintain knowledge base.
9. Assist in IT asset management and inventory tracking.
10. Deliver exceptional customer service, both onsite and remotely.

Key Skills :

Company Profile

--- Group, is a diversified business conglomerate enjoying a market valuation of about Rs. 50,000 crore, generating employment for over 25,000 employees spread across 11 key businesses with global reach extending to 60 countries including India, GCC, UK, Sri Lanka, Bangladesh, Nepal, African and the CIS countries. Charting a dynamic growth path over the years, --- has successfully established itself as a global brand with Indian values.

Job tags

Salary