Maverick Edutech Private Limited
Location
Chandigarh | India
Job description
Analyst International Voice Operations Customer Care Customer Operations Responsibilities
- Review customer service notes
- Check status of services on account in diagnostic tools
- Take appropriate steps to resolve customer's problems
- Troubleshoot technical issues related to customers services
- Communicate effectively and close the loop with clients in case of observations
- Update status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs
- Graduate either Fresher/Experienced
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Professional in conduct/behaviour, appearance and communication
- Understanding of web technology and cable setup
- Reliability in terms of attendance and timing
- Flexible for 24x7 shifts
- Should not have any commitments part time courses, tuitions, etc. that hamper work
performance
Preferred Qualifications
- Basic knowledge of excel
- Experience in troubleshooting related process
- Ability to analyse information and evaluate results to choose the best solution and solve problems
Job tags
Salary
Rs 2.4 lakh p.a.
