Reservations Executive (Corporate Office)
EllBee Hospitality Worldwide Pvt. Ltd
Location
New Delhi | India
Job description
EllBee Hotels is seeking a highly organized and customer-focused Reservations Executive to join our team in our corporate office. You will be responsible for providing exceptional service to guests and clients booking reservations for our hotels.
Responsibilities:
- Secure reservations for individual guests and corporate clients via phone, email, and online booking platforms.
- Process reservation requests efficiently and accurately, ensuring all guest information and preferences are captured.
- Respond to guest inquiries regarding rates, availability, hotel amenities, and local attractions.
- Upsell room upgrades, packages, and additional services to maximize revenue.
- Manage cancellations and modifications to existing reservations according to hotel policies.
- Generate reports on reservations activity and occupancy rates.
- Collaborate with other departments, such as Front Office, to ensure a seamless guest experience.
- Follow all company policies and procedures.
Requirements
- Minimum 3-4 years of experience in hotel reservations or a related customer service role.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
- Ability to work independently and as part of a team.
- Positive and professional demeanor with a genuine passion for hospitality.
Benefits
Benefits:
- Competitive salary and incentives package.
- Positive and professional work environment.
- The chance to develop your skills and knowledge in the hospitality industry.
Job tags
Salary
