Omni 1 Customer Logistics Development Manager
Location
Mumbai | India
Job description
Job Description
Are You Ready to Make It Happen at Mondelēz International Join our Mission to Lead the Future of Snacking. Make It Possible. You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
How You Will Contribute You will:
- Be the single point of contact for your customer portfolio
- Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
- Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
- Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
What You Will Bring A desire to drive your future and accelerate your career and the following experience and knowledge:
- Experience in CS&L and with customers
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem solving skills
- SAP knowledge and expertise in MS Office
- Customer orientation, strong influencing and communication skills
- Strong focus on delivering productivities, service and KPIs
- Team player, accountable, proactive thinking, flexibility
More About This Role Omnichannel order fulfillment and business partnering for the growth. Liaisoning with the customers for product activations, innovations and seasonal portfolio management.
Experience & Knowledge Required - 5 to 10 years of experience in supply chain (planning / customer service)
- Exposure to E-Com and quick com ecosystems
- Handling multiple priorities
- A desire to drive your future and accelerate your career in the business process and system implementation space.
- Proven experience in supply chain KPI delivery
- Excellent communication skills and able to drive effective discussions with customers and internal sales teams from tactical execution level up to leadership teams.
- Excellent stakeholder management and proactiveness in identifying risks and mitigations and managing strict timelines.
- Good supply chain systems and process understanding
Education Qualification - Graduation in any domain is mandatory
- PGDM / MBA in Supply Chain is preferred
Technical / Work-based Skills Technical / Work-based Skills & General Skills / Attributes - Understanding of supply chain fundamentals – inventory, service, demand / supply planning
- Understanding of order management processes
- Quantitative analytical skills
General Skills / Attributes - Effective written and oral communication. Actively demonstrates the Mondelēz values and ways of working.
- Self-motivated, good conversational and influencing skill
- Drive to take on challenges and deliver on them
- Ability to handle high stake conversations independently
- Eye for detail without losing focus on the big picture
Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy
Business Unit Summary Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as
Cadbury chocolates,
Bournvita and
Tang powdered beverages,
Oreo and
Cadbury Bournvita biscuits, and
Halls and
Cadbury Choclairs Gold candies get safely into our customers hands—and mouths
. Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 – the fourth time we've received this award.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type Regular
Customer Collaboration (CLD)
Customer Service & Logistics
Job tags
Salary
