Location
Gurgaon | India
Job description
Comaea Consulting has been retained exclusively for a new opportunity with a MNC in the shipping industry.
IT Support Analyst (Based in Gurgaon)
ORGANIZATION : Reporting to the IT Manager in India you will be part of the core IT team which will be responsible to address the IT service requests challenges and systemrelated issues of the employees in Delhi India and global offices in the region.
YOUR RESPONSIBILITIES:
- Manage all communication between the IT team internal customers and stakeholders to provide issue resolution in a timely manner.
- Ensure that all service requests and incident reports are received logged managed and resolved efficiently.
- Identify repetitive bugs issues incidents and proactively come up with preventive measures.
- Timely MIS and reporting of all service request tickets status escalation and feedback.
- Keep track of the health of IT assets in the company and recommend renewal upgrades new procurement and disposal.
- Work with members in the IT team to exchange latest industry best practices and knowledge to provide quick and effective resolution to customers.
Requirements
- A bachelor s degree in Computer Science or related IT field.
- More than 5 years experience in IT operations and infrastructure support for Desktop and Laptop on different operating systems (Windows and Mac).
- Minimum 3 years experience in successfully managing service desks incidents and IT assets in a fastpaced work environment.
- You have good experience and working knowledge in the following technologies :
- Microsoft 365 administration specifically with Teams Outlook SharePoint and Exchange.
- Meraki/CISCO or similar firewalls.
- IT Asset management tools like Desktop Central or similar.
- Audio and video conferencing troubleshooting and support.
Benefits
- A competitive remuneration package with benefits.
- Opportunities to grow your career withing the organization.
- Work with a global leader in the shipping industry.
RECRUITMENT PROCESS: Please apply with an updated resume. All applications will be treated as strictly confidential. Our team will review your application and a consultant will get in touch with you accordingly.
Comaea Consulting
EA Licence No: 15C7642
IT Support, Incident Management, IT Operations
Job tags
Salary
