Infinites HR Services
Location
Pune | India
Job description
Responsibilities:
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities
• Gather customer feedback and share it with our Product, Sales, and Marketing teams
• Assist in training junior Customer Support Representatives.
Job tags
Salary
