Akira Software Solutions Inc
Location
Trivandrum | India
Job description
1) Carrying out the communication activities in alignment with our growth strategy.
Your role involves engaging with clients to gather necessary information for a seamless implementation process. Additionally, you should be capable of obtaining daily feedback from clients regarding the service and support we've delivered.
2) Assist the product team in implementing activities across diverse channels.
You may be called upon to assist the product team as needed, so a willingness to contribute to tasks such as documentation is essential. Proficiency in MS Excel and MS Word is required for these responsibilities.
3)Keen attention to detail, excellent communication skills, and the capacity to express creative and articulate feedback.
Our customers are globally distributed, and English serves as the primary communication language. However, proficiency in additional languages, preferably Hindi, Kannada, or Tamil, would be a valuable asset.
4) Daily oversight, involving the examination of reports, summaries, and the upkeep of databases.
You should be detail oriented and should be able to find minute issues before the client raises the same.A comprehensive understanding of the product enables you to achieve this. Your knowledge of the product serves as a key performance indicator (KPI) for your role.
5)Data-Focused: Required to implement insights obtained from data and leverage them to enhance the product experience.
Your responsibilities include navigating through extensive data and databases. Thus, the ability to multitask and meet specified deadlines is essential. This accomplishment plays a pivotal role in enhancing overall client satisfaction, serving as a key performance indicator for your role.
Daily activities include :
Completing the tasks within the given time frame.
Collecting feedback from clients and reporting the same to your respective manager.
Helping the implementation team on Data updation.
Attending and Creating the MOMs of all the implementation meetings and emailing the same to your reporting manager at the end of the day.
Supporting the clients on day to day activities with the guidance of your mentor.
Qualifications
Subject: Product Specialist Internship Application - Applications without the designated subject will not be considered during the initial screening phase.
Job tags
Salary
