Senior Associate - Process Excellence
Location
Gurgaon | India
Job description
Job Role:
We are looking for a new colleague for the position of Sr. Associate Process Excellence, to work on process improvements, business transformation, Robotic Process Automation (RPA) etc, in the Employee Benefits function at Milliman India. This is an unique opportunity for you to experience an environment that combines the latest technology and processes to define tomorrow's process and business function.
In order to optimize and streamline processes, we are establishing a Process Excellence team with focus on RPA (Robotic Process Automation) as a capability. We are in the lookout for structured, independent, and efficient individual, who will not only lead but also drive the work with process automation in IEB. You will be working closely with Technology & People Analytics team, which consists of resources with broad responsibilities in various disciplines.
As Process Excellence team member, you must focus on automating different process areas of IEB and ensure that all automation is supported by business case and develop solutions that would streamline the process and enhance the workflow. You do this by establishing methodologies and standards (Way of Work) and facilitate prioritization of processes. The role involves being the owner for IEB Process Automation and having a SPOC function for other units in the organization.
As a Sr. Associate Process Excellence, you will have the following responsibilities and tasks:
- Own the Process Automation in IEB and work as SPOC for RPA Stream and ensure that methodologies and standards (Way of Work) are established and further developed in line with guidelines and governance in Milliman.
- Prepare an overall roadmap for process automation in IEB and scale the work with relevant stakeholders.
- Lead process improvement initiatives to identify automation opportunities and prepare the business cases.
- With an excellent understanding of Employee Benefits processes & experience in DB,DC and H&W applications, it is essential for you to thoroughly evaluate and analyze the manual and repetitive processes that exist.
- Facilitate process prioritization for RPA development in IEB. Screening of notified RPA processes and ensuring that the process is ready for detailed mapping - including proposing changes and improvements that support automation.
- Analyze, measure and communicate the benefits of automation efforts.
Qualifications
We are looking for you if you have the following:
- Bachelor's degree in information technology or related field (master's degree preferred).
- Excellent Process knowledge & functional skills in Employee Benefits (Defined Benefits (DB), Defined Contribution (DC) and Health & Welfare (H&W).
- Proven experience as a team player with at least 4 years of experience in UI Path, Blue Prism, Power Automate or Automation Anywhere.
- Proven experience in leading RPA development with a strong background in Power Automate. Certification in Power Automate is a plus. Knowledge of industry regulations and security standards related to RPA.
- Strong project management skills as well as having experience as a Product Owner (PO) and acting as a link between environments.
- Solid competence with methodology related to processes and improvement work. For example, Six Sigma, Lean, etc.
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