Location
Pune | India
Job description
Overview
The Tax Compliance Manager is a customer facing representative of Avalara who is responsible for managing a team in the day-to-day activities, ensuring all compliance is performed accurately, timely and in accordance with policies and procedures. The Manager works independently and accepts responsibility for developing and communicating a positive, customer-centric culture. The Manager works through others to achieve results as a champion for the client and the team. The Tax Compliance Manager is well organized, detail-oriented, possesses good problem-solving skills and has a successful record of managing and leading a team.
Responsibilities - Managing SUT filing / preparation tasks for team size of 10 or more
- Oversee and manage tax processing tasks in the team (approx. 50% of the time)
- Perform related duties as assigned by the higher management
- Own attainment of high employee satisfaction and retention; lead development of programs and initiatives within group to attain high employee satisfaction.
- Developing as a people manager, supporting employees by providing guidance, coaching, training and have regular 1:1's. Partner with manager on employee related issues, performance reviews & career conversations.
- Play important role for all Exec and Client escalations. Also propose appropriate RCAPA for future
- Responsible for ensuring the client experience is positive and expectations are managed appropriately
- Ensure client issues are aggressively addressed and resolved in timely manner to client's satisfaction
- Coach, counsel, and train staff on proper tax return preparation, department processes, and job responsibilities
- Ensure team achieves timely and accurate completion of department deliverables
- Ensure team addresses jurisdictional notices and resolves issues timely
- Prepare and/or review client tax returns
- Ensure team resolves issues as they relate to the clients' data files
- Recognize opportunities within the functional area to obtain best practices as they relate to accuracy, efficiency and timeliness and implement
- Develop, implement, and generate performance metrics
- Ensure successful preparation and completion of department audits
- Conducts work planning/prioritization for own team/group
- Provide support to the Sales/Marketing department
- Prepare and conduct performance appraisals and performance improvement plans
- Demonstrate effective leadership and management skills including delegation, removing obstacles, resolving conflict and motivating team
- Develop strong working relationships with other departments and within the department to ensure teamwork and positive team culture
- Develop strong working relationships with client companies to increase business opportunities, manage expectations, and the clients' overall experience.
Qualifications - Bachelor's degree in Accounting, Finance, or Economics or other four year degree with equivalent experience
- Previous, demonstrated management or leadership experience in a service environment
- Knowledge and proficient understanding of taxing software and tools
- Strong computer technical skills including advanced MS Excel functionality
- Ability to excel in a deadline driven environment and handle stress well
- Strong organizational skills and attention to detail
- Excellent time and project management
- Strong communication, interpersonal, and presentation skills
- Conflict resolution abilities and optimistic attitude
- Team player, customer-centric attitude
- Telecom industry experience a plus.
Preferred - Demonstrates ability to be successful while overcoming obstacles, driven problem solver
- Enjoys details, working with data and performing analysis
- Provides examples of process improvements
- Inquisitive
- Excited individual that brings energy and wants to be a part of something great
Superior recommendations and references
About Avalara About Avalara: We're building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there's an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes — the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.
Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That's a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That's why we're growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.
Equal Opportunities Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.
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