Global Service Desk Leader (Marketing Operations Center)

Location

Pune | India

Job description

The Global Service Desk Leader will oversee a specific region, either (USA, EMEA, or Asia/India). This position will be the first and last person the partners will engage with and will be in charge of partner escalations.

This role will be both internal and external facing and will require someone who is a self-starter that takes initiative and produces solutions to problems quickly. This role is ideal for someone who has previous experience in planning and presenting a clear vision of partner success for the specific territory.

The ideal candidate will understand the impact we have when building relationships with partners in addition to supporting our internal team. The Global Service Desk team is responsible for setting the internal team up for success by getting all necessary materials and information from the partner while building a relationship.

Candidate requirements:

• Has worked on a team/ led a team
• 3+ years of client-facing work
• Excellent communicator
• Has experience working on MS Teams Application
• Proficient in English both written and spoken
• Has a flexible working schedule and is able to work across different time zones.
• Prides themselves on digging in without oversight and quality work
• An energetic pace along with a positive attitude.
• Self-motivation and the ability to work independently and with teams
• Proficient in the use of Word, Excel, Outlook, and PowerPoint
• Proficient in managing multiple prioritized tasks at the same time

Job Responsibilities:

• Reports and communicates daily with the Service Desk Leads.
• Submits weekly email report to USA Service Desk Lead no later than Friday every week.
• Manages calendar bookings with calendars, provides agendas, and preps kickoff deck for each partner.
• Helps build training materials for Internal Service Desk team.
• Updates Monday.com every day- logging any activity for partners and/or materials you are currently working on.
• Finds solutions to problems before they arise.
• Must be able to work with our global team and across different time zones is crucial.
• Building relationships with partners and keeping in touch with them after the project has ended.

Job tags

Salary