Location
Haryana | India
Job description
Job Title: Customer Relationship Management Executive (Salesforce)
Role Overview: As a CRM Executive specializing in Salesforce, you will be responsible for overseeing the organizations interactions with its customers, clients, and sales prospects. Your primary objective will be to leverage Salesforce to optimize customer relationships, streamline processes, and drive business growth.
About Us:
Coxwell Domes Engineers Private limited is pioneer in sky light roofing and daylight architecture manufacturing of Polycarbonate sheet since 1993.
Weve a plant in Bhiwadi and corporate branches in Gurgaon and Mumbai. Coxwell is a diversified firm with three business units(Project Sales, Ecommerce and Works) Our goal is to become the go to place for all things roofing. We are on a relentless pursuit to attract top talent, build a culture of high performance and integrity.
Our vision to become the largest roofing retailer and manufacturer of roofing products . We are the only firm in the industry to offer ESOPs and other worldly benefits. Coxwell excels in delivering top-notch, cutting-edge roofing solutions that cater to our customers varied requirements.
Backed by extensive industry expertise, we have established ourselves as a reputable and dependable brand synonymous with superior craftsmanship, unwavering reliability, and utmost client contentment.
Key Responsibilities:
- Salesforce Administration:
- Configure, customize, and maintain Salesforce to align with the organizations CRM strategies.
- Manage user accounts, security settings, and access permissions within Salesforce.
- Create and maintain custom objects, fields, workflows, process builder flows, and validation rules.
- Data Management:
- Ensure data integrity by overseeing data cleansing, deduplication, and migration activities.
- Implement data quality measures and enforce data governance policies.
- Generate reports and dashboards to provide insights into customer behavior, sales performance, and pipeline health.
- Customer Support:
- Serve as the primary point of contact for internal users regarding Salesforce-related inquiries, issues, and training needs.
- Provide technical support and guidance to users on Salesforce functionalities, best practices, and troubleshooting.
- Process Optimization:
- Analyze existing CRM processes and workflows to identify areas for improvement.
- Propose and implement enhancements to optimize efficiency, productivity, and user adoption.
- Collaborate with stakeholders to gather requirements and prioritize enhancements based on business objectives.
- Training and Documentation:
- Develop training materials, guides, and documentation to facilitate user onboarding and ongoing education.
- Conduct training sessions and workshops to empower users with the knowledge and skills to leverage Salesforce effectively.
- Integration and Expansion:
- Collaborate with IT and other departments to integrate Salesforce with third-party systems and applications.
- Evaluate and recommend new Salesforce features, apps, and integrations to support evolving business needs.
Requirements
Qualifications and Skills:
- Bachelors degree in Business Administration, Information Technology, or related field.
- Strong Experience of 1-3 years of experience as CRM Executive.
- Proficiency in Salesforce configuration, customization, and administration.
- Strong analytical skills with the ability to translate business requirements into technical solutions.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on data accuracy and quality.
- Proven ability to work independently and collaboratively in a fast-paced environment.
Job tags
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