Quess Corp (Magna Infotech)
Location
Bangalore | India
Job description
Roles & responsibilities:
Tools & Resources
IT Service Management tool Service Now
Monitoring and event management tool based on IBM Netcool platform
IBM Tivoli monitoring tools
Business Service Management monitoring tool
Other Application Performance Management and network monitoring tool
Personal Traits
Language skills: Proficiency in written / spoken English
Values and behaviours: Core Values / Honesty / Integrity / shall be exhibited.
Good understanding on the infrastructure monitoring tools, preferably IBM Tivoli suits, Splunk.
Good understanding and experience with Application Performance Monitoring tools
Team player
Excellent communication skills.
Willing to work in Shifts, 24X7
Applicable process connected to Job Role
Standard Incident, Problem, Change, Configuration and Event management processes.
Skill requirements
Degree within Electronic Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
Experience working within multi-sourced IT environment
Industry experience: Event Management and Network Operation Center monitoring, Infrastructure Operation
Years of experience2-3 Years relevant
Certifications: Certification related to Network CCNA) or Monitoring tooling Certification with any of the Monitoring tool will be an added advantage
Role description
GOC Monitoring Analyst is responsible to monitor the health of IT infrastructure operation through technical event management and business application service monitoring within the 24x7 Global Operation Centre operation based in the Geography Hub in India.
GOC Monitoring Analyst is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities. The role is to perform the surveillance activities and ensure that all the technical and service-related events from the monitoring systems get escalated to the relevant function and technical backline teams within the stipulated time period for restoration / resolution.
Job tags
Salary
