Specialist, Advisory Services, South Asia
Location
Mumbai | India
Job description
Position Overview
Title: Specialist, Advisory Services, South Asia
Reports to: Director, Advisory Services, South Asia
Classification: Full-time
Location: Mumbai, India
Start Date: Immediate
Position Summary
Women's World Banking is looking for a team member to join a forward thinking, cross-functional, high-performing, collaborative team focused on delivering innovative customer experiences, banking services and products, that create business and customer value to serve low-income women.
You will use data, insights and market intelligence to design customer-centric outreach & engagement solutions that solve financial inclusion problems for low income women in India.
The ideal candidate has experience in working with low-income/ rural customers in financial services, FMCG, telecom and related service industries. Must be a strategic thinker with the ability to see the big picture and propose new ideas for ways of improving reach & engagement of financial inclusion solutions in India. Projects may vary in number, size and complexity.
Roles and Responsibilities
Develop innovative customer centric solutions that focus on reaching & engaging low-income women customers.
- Identify practical solutions to that enable us to reach more women customers – above the line through cost effective channels or below the line through retail outlets, branches, community camps etc.
- Design engagement solutions that increase financial literacy, the awareness of financial products and increase uptake and engagement of women with their financial service providers.
Use Market & Customer Insights :
- Analyze data, understand customer & channel behavior to suggest interventions and suitable actions. Track and analyze customer engagement key metrics across various aspects of the project.
Drive adoption of marketing solutions:
- Use own experience & strategic partners to drive the execution of customer reach & engagement solutions for successful project results.
- Work directly with last mile channel / partners to implement solutions in field
- Track & improve these solutions via data driven process to prove effectiveness, viability and scalability of solutions in field.
- Establish relationships and work with a cross-functional teams (internal , vendors and partner bank's) to ensure timely delivery of milestones.
- Coordinate among various external support organisations such as last mile agencies (communications, design, marketing, training, agents etc.) to drive project success.
Required Qualifications
- 8-10 years of work experience with at least 4-5 years exposure to lending business at Financial Institution
- Interest in the field of financial inclusion, including gender
- Must be willing to travel extensively & be willing to operate in field within India
- Fluency in English, a must.
Preferred Qualifications
- Demonstrated ability to execute and successfully achieve objectives in a dynamic, fast-paced environment with aggressive timelines;
- Ability to present fact-based recommendations in a clear, logical and concise way to tell a story with the data;
- Proven collaborative, negotiation, and persuasion skills;
- Proven relationship management experience
- Demonstrated ability to work independently; and ability to work with remote teams.
Measure of Success
Within the first 75 days:
- Assume full responsibility of the position;
- Embrace Women's World Banking's core values and desired behaviors- – Think Big, Own and commit to it, Smarter together
- Learn and comprehend the Women's World Banking business model;
- Become trained in and fully integrate the use of Women's World Banking systems and policies into your day-to-day activities;
Job tags
Salary