Gridlogic
Location
Hyderabad | India
Job description
Designation: Process Developer.
We are hiring across levels in the customer support team. The designation provided will be as per the experience level of the candidate.
PREFERRED SKILLS
•Have Call center/customer service experience (Chat, voice, & email).
• Deals with the investigation of cash withdrawal, deposit, and chargeback transactions.
• Prior experience in Sales and Business Development across diverse verticals, including gaming, entertainment, etc.
• A keen interest in and knowledge of the online gaming sector
• Strong communication, customer management, and interpersonal skills
• Ability to present and influence credibly and effectively at all levels of the organization
• Must be able to work well with high targets and under pressure
Knowledge of Hindi & Rummy is a must.
RESPONSIBILITIES
• Play a fundamental role in setting up new businesses’ accounts; take responsibility for the effective onboarding of B2C customers.
• Key member of the Pilot Process Team for setting up new processes, create documentation & be capable of training the new team members.
• Operate as a lead point of contact for any and all matters specific to your customers
• Build and maintain long-lasting customer relationships
• Develop a trusted advisor relationship with Customers
• Ensure timely and successful delivery of our solutions and products according to the customer's needs and objectives
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed
• Communicate clearly the progress of monthly and quarterly initiatives to internal and external stakeholders
QUALIFICATIONS
Bachelor's Degree any stream
Job tags
Salary
