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Location

Pune | India

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Job description

Position : Process Executive [Customer Support ]

Experience : 0 - 2 years

Location : Pune

• To improve customer confidence, being empathetic to a variety of new
and experienced learners needs.
• Help to implement and improve processes and procedures within the team
allowing strong service focused deliverables.
• Actively support customer queries ensuring they are handled within an
agreed time limit, within agreed processes and in a professional and
customer sensitive manner.
• To participate in an on call rota, providing a 24 hours, first line support
service to users.
 Ensure Customer Service Level Agreements are met or exceeded;
 Respond to customer enquiries in a timely and efficient manner;
 Ensure appropriate documentation of the interaction on the customer's
account in the prescribed format
 Execute transactions as per prescribed guidelines and timelines
 Ensure customer/user confidentiality and data protection at all times

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Job tags

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Salary