Skylark Hr Solutions Private Limited
Location
Pune | India
Job description
Position : Process Executive [Customer Support ]
Experience : 0 - 2 years
Location : Pune
• To improve customer confidence, being empathetic to a variety of new
and experienced learners needs.
• Help to implement and improve processes and procedures within the team
allowing strong service focused deliverables.
• Actively support customer queries ensuring they are handled within an
agreed time limit, within agreed processes and in a professional and
customer sensitive manner.
• To participate in an on call rota, providing a 24 hours, first line support
service to users.
Ensure Customer Service Level Agreements are met or exceeded;
Respond to customer enquiries in a timely and efficient manner;
Ensure appropriate documentation of the interaction on the customer's
account in the prescribed format
Execute transactions as per prescribed guidelines and timelines
Ensure customer/user confidentiality and data protection at all times
Job tags
Salary