Location
Delhi | India
Job description
We are seeking an experienced Senior Technical Writer to join our team and play a pivotal role in creating comprehensive end-user documentation and technical content for our SaaS products
- The ideal candidate should have a minimum of 5 years of technical writing experience with a proven track record in developing various documentation types
Core Responsibilities: Product Documentation
- Demonstrate a quick learning aptitude and a proactive attitude towards grasping technical concepts.
- Collaborate effectively with Product Managers, Software Developers, Architects, and Customer Success teams.
- Specialized skills in creating In-app guides and Announcements using Digital Adoption Platforms such as Pendo.
- Advantageous experience with tools like Document360, Pendo, Camtasia Studio, Swagger, and Wiki.
- Technical knowledge of documents like Deployment Architecture, Data Residency, Disaster Recovery, and others is a plus.
Core Responsibilities: Product Instrumentation
- Implement and manage the integration of Pendo to collect comprehensive product usage data.
- Utilize Pendo to analyze product usage patterns, customer behavior, and feature adoption.
- Generate regular reports and insights to help the product and marketing teams make informed decisions.
- Collaborate with cross-functional teams to identify areas for product optimization based on usage data.
- Make actionable recommendations for improving user experience and product features.
Qualifications/ Experience
- Minimum 5 years of experience in technical writing.
- Proven track record in creating comprehensive end-user documentation and technical content for SaaS products.
- Proficient in HTML, CSS, and APIs.
- Expertise in developing various documentation types, including release notes, user guides, In-app guides, how-to videos, technical reference documents, API documentation, installation guides, and configuration guides
Job tags
Salary
