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Location

Mumbai | India

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Job description

- Opportunity within a company with a solid track record of performance

- Work alongside & learn from best in class talent

- Flexible working options

Our client is a VC-funded fast-growing startup working in the home improvement and technology space.

The Job

Your responsibilities will include:

- Handling Chat Process

- Handling Inbound/outbound calls.

- Handling Emails from internal & external customers

- Managing the team of service engineer

- Coordination with various departments like logistics, warehouse, Sales & billing team for resolution of the customer's call

- Maintaining Daily Sheet

Ideal Candidate

- You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Real Estate and Ecommerce / Marketplaces industry.

- You are a strong team player who can manage multiple stakeholders

- You are highly goal driven and work well in fast paced environments

- You are a strong networker & relationship builder

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Job tags

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Salary