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Location

Delhi | India

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Job description

Experience- 2 to 3 years

Location_ Delhi

Must have-

Experience in B2B Saas Domain.

Roles and responsibilities-

• Setting clear client retention goals and developing strategies to achieve them.
• Driving continuous service improvement with the ultimate goal/focus of product adoption and usage growth.
• Gathering feedback from clients, studying other customer success programs, and analysing customer data to identify the best practices.
• Assisting client deliveries & ensuring deadlines are met.
• Identifying upsell opportunities and effectively communicating the added value of additional services or products.
• Focusing on delivering a positive customer experience to enhance the perceived value of the brand.
• Collaborating with internal teams to create & set up demos for clients.
• Proactively addressing client requirements & concerns, aiming to continuously improve the customer experience.

Skills: hr tech,it,saas,customer success,b2b,communication,software,sales,b2b saas domain

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Job tags

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Salary