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Customer Solutions Specialist


Bentley Systems


Location

Delhi | India


Job description

Bentley Systems

Customer Solutions Specialist

The Big Picture

Seequent builds world-leading subsurface software, helping create a better understanding of the underground to ensure a better world for all.

We are constantly evolving at the forefront of technology to transform how geoscientists work, eliminating barriers to understanding the earth's challenges by connecting teams with the answers they need.

Every day, our staff in 25+ locations worldwide help our customers in 120+ countries to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.

Our integrated earth modelling, geoscience data management, and team collaboration software enables our customers to see a more complete picture of the earth: because with understanding the underground comes better decisions – for people and the planet.

Headquartered in New Zealand with global reach, Seequent is the subsurface software company within Bentley Systems (the parent company). Together, we are helping build a more resilient world.

The Role

The Customer Solution Specialist role, is a domain expert in civil and environment industry, with a primary focus on supporting the business development opportunities, training, and support of Seequent's civil and environmental solutions – specifically to service the growing India market.

This role is all about getting face to face with users throughout their lifecycle from customer's trialing our software and the pre-purchase stage through to experienced users needing support, training, and/or advanced assistance. Being hands-on, task-orientated, and customer-focused, this role is responsible for providing well-rounded technical and sales support with great product knowledge, quick response times, analysis, problem-solving, and solution-finding.

Although based in your local region, you will still be a part of the wider global Expert Services team, who are responsible for ensuring supporting our users in multiple different time zones. This role is part of growing our civil engineering, environmental geoscience, and geotechnical solutions and is an opportunity to be part of an enthusiastic and dynamic team.  

This role will be based in any of the Bentley India office cities; New Delhi, Kolkata, Pune, Mumbai or Chennai. The role could be a hybrid role, with office and home-based work.

In This Role, You Will Have The Opportunity To

Sales & Revenue Generation

Marketing and Business Goals

Product / Domain Knowledge

Technical Support + Expert Services

In order to be successful in this role, you should have:

A Bonus If You Have

Why you will enjoy working with us..

You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider team is geographically diverse and from multi-disciplines and you will have opportunity to work with colleagues from across the globe.


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