Customer Solutions Specialist
Location
Delhi | India
Job description
Bentley Systems
Customer Solutions Specialist The Big Picture Seequent builds world-leading subsurface software, helping create a better understanding of the underground to ensure a better world for all.
We are constantly evolving at the forefront of technology to transform how geoscientists work, eliminating barriers to understanding the earth's challenges by connecting teams with the answers they need.
Every day, our staff in 25+ locations worldwide help our customers in 120+ countries to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.
Our integrated earth modelling, geoscience data management, and team collaboration software enables our customers to see a more complete picture of the earth: because with understanding the underground comes better decisions – for people and the planet.
Headquartered in New Zealand with global reach, Seequent is the subsurface software company within Bentley Systems (the parent company). Together, we are helping build a more resilient world.
The Role The Customer Solution Specialist role, is a domain expert in civil and environment industry, with a primary focus on supporting the business development opportunities, training, and support of Seequent's civil and environmental solutions – specifically to service the growing India market.
This role is all about getting face to face with users throughout their lifecycle from customer's trialing our software and the pre-purchase stage through to experienced users needing support, training, and/or advanced assistance. Being hands-on, task-orientated, and customer-focused, this role is responsible for providing well-rounded technical and sales support with great product knowledge, quick response times, analysis, problem-solving, and solution-finding.
Although based in your local region, you will still be a part of the wider global Expert Services team, who are responsible for ensuring supporting our users in multiple different time zones. This role is part of growing our civil engineering, environmental geoscience, and geotechnical solutions and is an opportunity to be part of an enthusiastic and dynamic team.
This role will be based in any of the Bentley India office cities; New Delhi, Kolkata, Pune, Mumbai or Chennai. The role could be a hybrid role, with office and home-based work.
In This Role, You Will Have The Opportunity To Sales & Revenue Generation - Identify and develop opportunities by proactively contacting our users and potential users
- Conduct demos and webinars and supply information about products prior to sale
- Play a key role in delivering our training and project assistance services to our user base
- Support customers as they trial a product, ensuring they understand how to use the product to effectively meet their challenges
Marketing and Business Goals - Accurately document all customer interactions in the CRM database
- Actively monitor customer satisfaction levels and consistently work to improve outcomes and perceptions
- Assist, facilitate, and support all product upgrades, new releases, and new products
- Understand Seequent's marketing goals, product roadmaps, development timelines, and business goals
Product / Domain Knowledge - Be an extremely capable and competent user of the products and possess an excellent understanding of the civil and environmental workflows and how Seequent products bring value to our users
- Assist with the testing and technical assessment of emerging products and features
Technical Support + Expert Services - Provide quick responses to customers, listen effectively to establish issues, and be clear and confident in your communications with an ability to provide education and support to all users
- Provide in-person and remote technical, system support, training, and on occasion, project assistance.
- Being proactive when communicating with users and taking opportunities to complete a user 'health check'
- Patiently and attentively assisting customers with 'difficult to resolve' issues and multiple and repeat issues and being a customer advocate by reporting common and repeat issues to the development and product management teams
In order to be successful in this role, you should have: - Educated in Engineering Geology, Geotechnical Engineering, or related discipline
- 8+ years of experience in the following areas: geotechnical investigations, geological modelling, and/or conceptual site models
- Experience with relevant software modelling solutions
- Fluent in English at a highly technical and professional level
- Confident oral and written communication skills
- Customer focussed, with the desire to always achieve a win-win solution
- Ability to work well with other team members and to provide support and assistance
- Innovative, open, and able to work in a fast-growing, fast-paced environment
- Excellent interpersonal skills to develop and build sustainable working relationships.
- Proven team player and conflict management skills.
- Ability to work well independently and manage workload effectively
- Balanced and informed approach to problem-solving
- Ability to travel within India and overseas when required
- Tenacity, persistence and focus with the ability to prioritise between multiple tasks
A Bonus If You Have - Operational Experience in civil/ groudwater engineering projects
- Expeirnece working in a large civil consultancy or ground engineering services firm
- Experience using Leapfrog Works
- Experience in Geostudio and/or PLAXIS
- Experince in commercial software projects or testing
Why you will enjoy working with us.. You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider team is geographically diverse and from multi-disciplines and you will have opportunity to work with colleagues from across the globe.
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