Virtual Assistant

Location

Ahmedabad | India

Job description

Virtual Assistant Job Overview: We are seeking a detail-oriented and proactive Virtual Assistant to join our international medical billing team, catering to the US market. The ideal candidate will play a crucial role in patient communication and client interaction, ensuring seamless operations and maintaining strong relationships. This position requires excellent communication skills, familiarity with US medical billing practices, and a commitment to delivering exceptional service. Responsibilities: Patient Communication: Handle inbound and outbound calls from patients in the US, addressing billing inquiries, explaining charges, and assisting with payment processing. Provide empathetic and efficient customer service to enhance the patient experience. Client Communication: Communicate with US-based clients to gather necessary information for billing processes. Update clients on billing activities, address inquiries, and maintain positive client relationships. Appointment Scheduling: Assist in scheduling appointments for US-based patients, coordinating with healthcare professionals and ensuring accurate information dissemination. Documentation and Record Keeping: Maintain accurate and up-to-date records of patient interactions and client communications in accordance with HIPAA regulations. Update patient accounts with relevant information obtained during calls. Information Verification: Verify patient and client information, ensuring compliance with US healthcare regulations. Cross-reference data to identify and rectify discrepancies. Problem Resolution: Address and resolve issues related to billing discrepancies, account inquiries, and other concerns raised by US patients or clients. Qualifications: Previous experience in customer service, specifically in a US-based healthcare or medical billing setting. Excellent verbal communication skills with a professional and culturally sensitive demeanor. Strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. Familiarity with US medical terminology and billing practices. Proficient in using virtual communication tools and basic computer applications. Education and Experience: High school diploma or equivalent; additional education in healthcare administration is a plus. Proven experience in a similar role, preferably in an international US medical billing environment. Fresher allowed.

Job tags

Salary