IT Service Continuity Officer (Pune, India)

Location

Pune | India

Job description

Established in 2023, but with a combined heritage of over 100 years, Envalior is entering the market as a leading global engineering materials powerhouse offering novel and innovative solutions to today’s world. Envalior brings together two highly complementary established players in DSM Engineering Materials and LANXESS High Performance Materials.

We offer a uniquely positioned portfolio of longstanding material, application, and design expertise, creating real and meaningful value for our customers and the greater global society. To grow this leading global engineering materials company, we hire new colleagues to strengthen the foundation for the new organization. This is the perfect time to influence change, challenge the status quo, be part of something new and exciting, craft, create and develop the best in ALL WORLDS and be part of something truly innovative, inspirational and transformational.

Do you want to be part of this exciting journey ahead? Do you love working in an international, highly energized, and collaborative team? Maybe it’s you we are looking for in our global IT team, as our new IT Service Continuity Officer .

Your Role:

As an IT Service Continuity Officer, you are responsible for maintaining the Digital Services recovery capability within Envalior to match agreed needs, requirements and timescales of the business. You will also ensure that the ITSC Management process is designed, executed and is accountable for day-to-day management, quality and integrity of the ITSCM process execution. You will coordinate and drive the development of ITSC Plans to ensure Envalior Digital Services can respond to service unavailability so that the identified critical business applications and functions can be resumed within a defined time frame, the amount of loss can be minimized as defined, and any stricken service in scope can be recovered as defined.

Key Responsibilities

Process Governance Activities:

• Develop and maintain the ITSCM process in accordance with the overall business continuity management requirements and the implemented disaster recovery plans; establish and facilitate continual process improvement.
• Monitor and report performance of the overall ITSCM process.
• Soundboard to application, network, cloud, infrastructure architects, engineers, IT project / program managers, business contacts and managed service providers.
• Ensure the policies, standards and procedures are created, communicated and followed; continually ensure that ITSCM best practices are implemented and followed.
• Coordinate the creation and maintenance of procedures and work instructions as needed (with managed service providers).

Operational Tasks:

• Oversee the implementation and maintenance of the ITSC Plans and recovery plans to ensure that, at all times, the recovery objectives of the business can be achieved.
• Coordinate the implementation and maintenance of ITSC and recovery plans with IT managed service providers.
• Regularly test the ITSC Plans for effectiveness, review the results and take action to overcome the identified deficiencies.
• Support the ITSC Plan execution during the invocation and restoring the service back to normal operating conditions.
• Ensure that all employees and external stakeholders who have a role in the recovery phase are fully trained and aware of their roles and responsibilities.
• Review major changes that can have impact on the service continuity and ITSC Plans and updating the plans accordingly.

Requirements

• A master’s degree in IT related field or equivalent experience.
• Minimum 3 to 5 years of work experience in IT Service continuity profile, preferably in a manufacturing set up.
• Demonstrated proficiency in managing and coordinating recovery plans from a technology perspective; including, but not limited to, technology dependencies and associated sequence of restorations.
• Experience in designing, developing, maintaining, and exercising/testing of recovery plans.
• Experience in working with Managed Service Providers.
• ITIL Foundation level; Applied knowledge and understanding of the respective ITIL process within a commercial environment.
• Applied knowledge and understanding of the business continuity and risk management areas such as, ISO22301, ISO31000.
• A BCI certification, Certified Business Continuity Professional (CBCP) or similar certification preferred.
• Strong communication skills in English both in speaking and writing.

Benefits

Compensation : We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.

Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.

Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.

Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.

Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.

Interested in this position? Please apply on-line by sending us your CV & Motivation letter in English via the career portal or contact the recruiter directly [email protected] or [email protected] . Reference check procedures are part of the ENVALIOR Recruitment & Selection Process and will be contacted when these references checks are required.

Envalior is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected]

Job tags

Salary