First Brands Group, LLC
Location
Bangalore | India
Job description
First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products, headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. We are looking for a a skilled content editor/ proof reader that spans digital, catalogue, packaging, website and social content creation. Ideal candidate is someone with a deep understanding of automotive aftermarket parts, a keen eye for detail, and strong editing skills. The right candidate will be responsible for editing and maintaining product information, ensuring accuracy, consistency, and clarity throughout each content channel
Job Duties and Responsibilities: Perform analysis and reporting on warranty rates/ return rates for all FBG product lines globally Work as part of the warranty analysis team to reduce and mitigate return rates Developing communication loop for insights and trends related to warranty analysis to various stakeholders Develop and manage exception reporting and escalation/ follow up process Maintain robust performance metrics dashboard for all product lines in all global regions, streamline data intake process from various sources and display results in Power BI dashboards Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Work with multiple data sources, both qualitative (example web reviews) and quantitative (example sales data) to develop comprehensive understanding of performance Education and Experience: Bachelors Degree in computer science or engineering or another analytical field 7+ year work experience in data analysis Proficiency in Power BI development, and MS Suite, managing large data sets Multitasking with great attention to detail, highly organized and self motivated Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation skills Good project management and interpersonal skillsJob tags
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