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Location

Secunderabad | India

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Job description

Job Description

Team Lead - CM

Qualification :

Graduate (exclusion :

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility :

Stakeholder/Business Management :

• 'u2022 They would be required to interact with customers (internal / external) to meet process deliverables.

• u2022 Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer.

Customer Relationship Management :

• u2022 Provide information, educate customer, troubleshoot, probe and fix issues.

• u2022 Follow up on Waiting/Open issues, feedback and coaching.

• u2022 Conduct Quality audits and review of teamsu2019 performance.

People/Team :

• u2022 Conduct Huddles and Team meetings.

• u2022 Contribute to and participate proactively in knowledge sharing sessions.

• u2022 Participate and contribute to organizational activities.

• u2022 Act as a buddy for New Hires.

• u2022 First level reporting.

• u2022 Conduct peer reviews.

• u2022 Conduct refresher training.

• u2022 Collate team performance data for reporting purposes as and when requested by Process and Team Lead.

u2022 In the absence of the PL and TL, perform the following tasks when assigned :

• i Handle escalation calls.

• ii Manage service levels on a daytoday basis.

• u2022 Provide coaching and feedback for improvement.

Must Have Skills

• Speaking English

• Customer Service

Good To Have Skills

• After Sales & Service (Tech)

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 15 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

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