IIDE
Location
Mumbai Suburban | India
Job description
This is a pivotal role involving complete supervision & monitoring of IIDE s flagship online & offline programs. The role entails multistakeholder management and ensuring the best student experience for all programs. The Senior associate will play a vital role in managing escalations checking key performance indicators anticipating bottlenecks and ensuring strategic decisions are made to enhance student success.
Responsibilities:
Monitor the Course management team on service & program delivery.
Oversee the complete student journey from onboarding and learning to graduation ensuring a consistently positive and fulfilling experience for all students.
Manage and resolve student/trainer escalations ensuring smooth and satisfactory outcomes.
Delegate and supervise daily tasks among team members steering them toward established milestones and the highest standards of student experience.
Ensure the delivery team efficiently manages trainer schedules achieving exceptional feedback scores.
Maintain an optimal balance between internal and external faculties while managing associated costs in alignment with management directives.
Collaborate closely with the Head of Student Success to devise and implement training processes and strategies for seamless execution of programs/courses while ensuring minimal revenue leakage.
Define clear deliverables roles and responsibilities for the Course management team.
Research and implement process efficiencies leveraging automation to enhance student efficiency and trainer management.
Continuously monitor and analyze student attendance assignment completion grievances and retention data drawing conclusions and implementing practical improvement solutions.
Conduct surveys to assess and enhance the overall Student Experience refining and upholding exceptional standards.
Ensure key academic events like orientation convocation are planned and executed well.
Undertake any other reasonable duties within the broad scope of the position as requested by management.
Required Experience And Qualifications
Enthusiastic engagement in studentfacing roles for a minimum of 8 years.
Proven leadership experience within edtech or studentcentric environments.
Track record of inspiring and guiding teams of 1015 individuals towards collective success and growth.
Vibrant and optimistic mindset adept at leveraging analytical skills for creative problemsolving.
Demonstrated ability to navigate and resolve challenging situations ensuring a delightful experience for students at every step.
Job tags
Salary
