General Manager-All Boarding
Location
Bangalore | India
Job description
Responsibilities
- Support the People Tower in driving effective and efficient governance and ways of working between the
Service Provider, People Function and other cross-functional teams.
- Work closely with the WES People team and the Service Provider to ensure efficient, timely and accurate delivery of
all boarding processes to the Markets as measured by contractual service level agreements and supporting
KPIs
- Drive continuous monitoring of Performance Metrics via SLA and KPI reporting and partner with the Vendor
Management Office to report on Service Provider service performance
- Drive proactive engagement with the In-market People team (Operations Managers, Specialists, People Advisors) to
effectively manage process issues escalations, identify pain points through RCA and drive sustainable action plans to
course-correct
- Identify and drive continuous improvement initiatives within the newly transitioned outsourced People services,
working in conjunction with Service Providers, People Function, WES, GPOs and Continuous Improvement
Leads
- Identify opportunities to improve processes upstream of the Service provider-managed processes to improve end-to-
end employee experience and process effectiveness
- Define, Design, and implement a process control framework for all boarding processes.
Skills And Experience - 10+ years in Hire to Retire of Shared Services / GBS / Outsourcing Service Delivery Experience in large complex
global organizations or large global providers. Must have worked in or with KPOs/BPOs
- Deep domain knowledge of the Hire to Retire process landscape with specialisation in at least 2 of the below-
Mentioned Areas - Global Onboarding Processes, Practices & Benchmark
- Global Offboarding Processes, Practices & Benchmark
- Overall People Master Data Management
- Hands-on experience with Oracle HCM & ServiceNow. (Preferred)
- Ability to work with Service Providers to ensure effective service performance in line with service level agreements
- Flexibility in working in different time zones as and when support is needed, given the global nature of the role
- Strong change management and effective project management skills
- Strong influencing skills and the ability to effectively negotiate and balance the needs of critical stakeholders.
- Excellent verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand
business terms to senior executives
Key Accountabilities
- People service governance and performance reporting operationalization
- People process escalation handling/ issue resolution
- People process continuous improvement and standardization
- Manage requests for changes to processes and new services specific to the process tower and geographical area
Alternative Location Titles Typically uses the title of People Service Delivery Manager
Job tags
Salary
