Associate System Engineer
Location
Bangalore | India
Job description
- Maintain and Assist in maintaining essential IT operations, including operating systems, O365 systems, Servers and Storage, Virtualization and Network infrastructure
- To help deliver a high standard of service daily by building and maintaining good customer relations, prioritizing tasks accordingly and identifying service improvements within the team.
- To assist the wider ICT System Engineering team with project work where feasible.
- First escalation point for any ticketequest from L1L2 Support team.
Primary Responsibilities-
- Maintain and assist in maintaining essential IT operations, including operating systems, O365 systems, Servers and Storage, Virtualization and network infrastructure.
- Troubleshoot and maintenance of business systems, including servers, operating systems, Servers and Storage, Virtualization and network environments.
- Install and upgrade computer components and software, manage virtual servers.
- Troubleshoot Network, hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Perform or verify periodic backup and restoration operations and disaster recovery, and failover procedures.
- Proactively monitor system performance.
- Coordinates the periodic maintenance of System updates.
- Next level support for Helpdesk team to support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
- Perform patching for Windows, Linux and other operating systems and third party components.
- To be responsive to reasonable requests from your line manager
- General implementation, configuration and support of the ICT function and systems on a day-to-day basis.
This will include but is not limited to the following.
- To be responsible for the administration of all incidents raised with the ICT System Engineering queue.
- To establish and maintain high levels of incident ownership - resolving, progressing, and managing all calls to a satisfactory conclusion on the ICT incident management system, ensuring that appropriate parties (including the end user) are kept up to date on incident progress.
- To attend emergency visits potentially at short notice on site at all CliniSys offices as instructed, completing tasks as detailed by the IT manager.
Skills needed to be successful.
- Troubleshooting workflow and knowledge of troubleshooting tools. Ability to solve problems with a consistent, measured approach.
- Knowledge of Windows Active Directory, DNS, DHCP, Group Policy, IIS administration and configuration.
- Working knowledge on virtualization technologies like VMWare Server/ESX or Microsoft Hyper-V/Virtua server.
- Some basic knowledge of Linux Operating Systems
- Sound understanding of networking knowledge. Understanding of IP address classes and the routes.
- Good knowledge of backup and restoration.
- Good communication and documentation skills.
- Adaptability / flexible to changing demands with the a bility and willingness to work independently.
- Ability to implement and manage change.
Required Experience Education
- Bachelor s degree in computer science, Information systems or related field.
- Three plus years of experience within an ITT or software development organization.
- Hands on knowledge on Server OS, VMWare and O365
- Microsoft Certified Professional, or equivalent or efforts towards such qualifications are desirable.
- Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted
Job tags
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