Location
Bangalore | India
Job description
About Kennametal
Primary Skills: Routing, SD-WAN, Switching, Firewall (Palo Alto & ZScaler)
Secondary Skills: DNS/DHCP/Load Balancers/Wireless/Cisco ISE/(Good to Have)
Roles & Responsibilities:
Network Security:
- Maintain firewall infrastructure, including firewalls, VPN gateways, and related security appliances.
- Develop and enforce firewall policies, rules, and access control lists based on industry best practices and organizational security requirements.
- Conduct periodic firewall audits to ensure compliance with security policies and regulatory standards.
- Troubleshoot and resolve firewall-related issues and connectivity problems.
- Perform regular firewall software upgrades and patch management to maintain system stability and security.
- Document firewall configurations, policies, and procedures for future reference and knowledge sharing.
- Provide support and guidance to other IT teams and end-users regarding firewall-related inquiries and issues.
Network Operations:
- Troubleshooting severity 1 & 2 Issues in the devices.
- Provide support to Network hardware/software/configuration as assigned by
- Monitoring Team - Timely closure of incidents. Quality of resolution notes
- Keep customer satisfaction high.
- Reduce user downtime.
- Analyze chronic problems.
- Provide Industry best practices and Standards.
- Maintain the hardware Inventory Update to date.
- Provide specialized hardware / software / network problem diagnosis / resolution.
- Route physical problems to onsite hands and feet support staff
- Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues.
- Upgrades based on new technology/New deployments.
- Create Standard Operating Procedure (SOP's)
- Network Capacity Planning
- Packet Capture Analysis
Handling Network Projects:
- Network Refresh Projects
- Solutioning Projects Engagement
Device Knowledge: Cisco Routers/Switches/PaloAlto/Citrix Load balancers/Aruba SD-WAN/Cisco-ISE/Infoblox/Zscaler/Microsoft Azure
Project Competencies and Behavioral Competencies:
- Resolve technical issues & ensure smooth operation Maintaining client SLA.
- Effectively collaborates and communicates with the stakeholders.
Certification expected: Knowledge of CCNA and CCNP is highly desirable.
Equal Opportunity Employer
Job tags
Salary
