Chargebee
Location
Chennai | India
Job description
Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses, empowering companies globally to unlock revenue growth and maintain compliance. With a customer base including Freshworks, Calendly, and Study.com, Chargebee has been recognized as a Leader in Subscription Management by G2 for five consecutive years. Backed by investors like Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, Chargebee believes in the transformative power of subscriptions. Headquartered in San Francisco and Amsterdam, our 1000+ team members work remotely across the globe.
What You Will Be Doing: Embark on a transformative journey in our Cloud Engineering Team, serving as the gateway to various career paths within our cloud organization. We are seeking individuals with a passion for learning, problem-solving, and a strong foundation in analytical and logical thinking. This entry-level role lays the foundation for future growth into specialized areas such as Reliability Engineering, Cloud Infrastructure, Product Technical Support, and Engineering. Responsibilities : Collaborate closely with the Engineering and Reliability team to develop a comprehensive understanding of applications and tools. Utilize strong analytical and logical thinking skills to monitor and manage Chargebee applications and systems using tools like Cloudwatch, Datadog, and Splunk. Handle incident triage, escalation, and resolution following standard protocols, identifying root causes with precision. Manage access provisioning and configuration with attention to detail, including application and tool access, production application configurations, and other user-related activities. Contribute to change management by adhering to change policy checklists and standards for all system updates and production-level activities. Maintain and manage server-level changes and application upgrades with a meticulous approach. Ensure defined SLAs, both internal and external, are met through strategic problem-solving and protocol adherence. Collaborate effectively within the team and across teams, emphasizing clear and concise communication and analytical decision-making. What We Are Looking For: Bachelor’s degree Good in Python/Java and a strong understanding of Unix/Linux networking operating systems. Exceptional analytical, logical, and critical thinking skills to efficiently solve complex problems. Ability to debug issues with precision, demonstrating a deep understanding of root cause analysis. Smart categorization and prioritization of tasks based on importance, showcasing analytical decision-making. Intermediate to strong knowledge of networking concepts in the Cloud. Familiarity with web monitoring tools like Cloudwatch. Clear communication skills, both verbal and written. Technical proficiency with excellent documentation skills. Willingness to work in a 24x7 environment. Openness to learning and progressing towards system automations. Good to have certifications: AWS Cloud Practitioner or AWS Solution Architect (Associate) or any relevant certifications. Career Growth Path: Successful performance in this role opens doors to exciting career paths within our cloud organization, including but not limited to: Reliability Engineering Cloud Infrastructure Product Technical Support If you are passionate about cloud engineering, possess strong analytical and logical thinking skills, and are eager to explore diverse career paths within the cloud domain, we invite you to join Chargebee on our mission to redefine revenue growth management for subscription businesses.Job tags
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