Location
Pune | India
Job description
- The aim of the Service Engineer is to provide with service and technical support to the customers
- Develop and maintain regular contacts with customers for long time agreement at all levels
- Implement the service plan to increase the customer satisfaction
In this role your responsibilities are:
- Execute the service plan effectively
- Handle Customer Complaint (Warranty/ Goodwill/ Others) and ensure proper logging into SQR data base
- Resolve issues of the specified territory and also be carry out day to day functions of service related job
- Ensure and meet the target response time
- Provide customer training for better up time of the product
- Co-ordinate with service sales team for proper execution of service plan
- Guide/Assist service technicians to perform duties effectively
- Mange the key accounts directly and ensures customer satisfaction
- Arrange for customer presentations to improve product life cycle
- Co-ordinate with Project team for installation of machines allocated to service
- Analyze the problems and guide the team accordingly
- Ensure Safety Health and Environment compliance at on site workshop
- Find out the red-flags and analyze the root cause for failures
- Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts
- To handle and administer various different techniques of service processes with regard to IMS
- On site knowledge of Handheld, Fixture spindle, pneumatic, software product, QAT tools and accessories
Experience:
- 1-2 years of experience in Service and Maintenance in Motor vehicle or other industries.
- Experience in servicing or maintenance of tools will be an added advantage. Knowledge and skill to repair and install equipment on site.
Education: Diploma/BE in Electrical or electronic engineer
Personality:
- Ability to maintain regular contact and a healthy relationship with new and existing customers.
- Ability to provide service and handle customer complaints will be highly commendable.
- Equally important are technical abilities in the field of Engineering.
- Working knowledge of English and one regional language will be an added advantage
Job tags
Salary
