Location
Secunderabad | India
Job description
Job Description
GM+
Qualification :
u2022 Education :
u2022 Minimum Bacheloru2019s degree or equivalent practical experience Required
Responsibility :
Stakeholder/Business Management
- u2022 Deliver on financial goals for the business.
- u2022 Prepare and report process performance metrics to stakeholders.
- u2022 Participate in management discussions (Governance discussion, Management forums with customer).
- u2022 Identify key cost drivers and ensure they are optimized.
- u2022 Proactively identify opportunities for additional business with customer.
- u2022 Identify opportunities for growth & deliver on growth commitments (number of people).
- u2022 Anticipate & plan for new business & get involved in hiring.
- u2022 Share value addition and best practices across teams.
- u2022 Adopt best practices from other processes/ verticals etc.
- u2022 Projects enhancement for Revenue growth.
- u2022 Revenue Forecasting.
- u2022 Contract Agreement.
Knowledge Management :
u2022 Once an year mandatory accreditation for all the associates
- u2022 Track timely updation of SOPs.
- u2022 Track & maitain Knowlede Management metrics.
Customer Relationship Management :
u2022 Manage customer relationships through regular communication with clients through weekly/ monthly reviews
- u2022 Discuss operational issues and Critical to Quality (CTQ) delivery issues with the customer.
- u2022 Attend customer calls and meetings, proactively flag issues and prevent surprises.
- u2022 Manage and resolve escalations and issues raised by customers.
- u2022 Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.
- u2022 Analyze customer feedback at desired intervals and initiate ways to improve the score.
Process Improvements and Process Adherence :
u2022 Ensure compliance to the set standards/norms in order to adhere to quality standards and other compliance norms
- u2022 Initiate and deliver on process improvement projects to improve process efficiencies.
- u2022 Driving Forums on Thought sharing for project improvement.
- u2022 Whitepaper Writing.
- u2022 Automation Opportunity.
Project Control, Management and Review / Program delivery :
u2022 Drive team to achieve process SLAs / metrics u2013 productivity and quality targets within the established timelines
- u2022 Ensure proper documentation and knowledge transfer as per project plan and schedule.
- u2022 Work with support functions to enable infrastructure support to team and ensure zero downtime.
- u2022 Prepare for infrastructure and other growth related requirements.
- u2022 Ensure resource utilization and scheduling of end to end work.
- u2022 Plan for resources based on volume projection and current available head count and allocate responsibilities.
- u2022 Effective forward planning in terms of process delivery, people & client engagement.
- u2022 Drive a culture of proactive risk identification within the process.
People/Team :
u2022 Provide guidance and mentorship to team
- u2022 Drive knowledge management and continuous up skilling of the team.
- u2022 Conduct performance appraisals for team members.
- u2022 Manage attrition through skip level meetings, planning interventions, engagement calendars.
- u2022 Identify training needs for direct reports and ensure domain/developmental trainings needs are met.
- u2022 Participate in organizational initiatives such as recruitment drives, training programs etc.
- u2022 Deliver communication received from senior management to the team members though town halls, team meetings.
- u2022 Leadership assimilation.
Must Have Skills
Good To Have Skills
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 26 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us
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