Manager - HVAC Projects Sales
Location
Pune | India
Job description
This position establishes objectives and guidelines for efficient and high-quality services. Liaises with product line management, handles escalated client problems, and makes changes to Customer Service policies to ensure improvement and effectiveness.
Summary:
- This position manages a team of intermediate or experienced professionals in Customer Service
- Establishes objectives and guidelines for efficient and high quality services
- Liaises with product line management, handles escalated client problems, and makes changes to Customer Service policies to ensure improvement and effectiveness
Job Description:
- Coordinates and manages all levels of customer service center representatives to ensure customers expectations are met.
- Provides technical guidance to staff on the systems, standards, and mechanisms put in place to provide and monitor customer service performance and ensure that activities are efficient, consistent, reliable, and high quality.
- Coordinates and liaises with product line management to ensure that customer service strategies and activities are integrated with business unit objectives.
- Oversees difficult client problem and issue resolution to ensure excellence customers satisfactions are met.
- Performs performance reviews on addressing and resolving customer problems and outlines to improve performances and services.
- Summarizes the findings from customer correspondence and product issues identified by the customer service team to ensure issues are discussed and resolved.
- Interprets the organization-wide customer service strategy and policies and procedures specific to daily activities of customer service center representatives to ensure smooth operations of customer services work.
- Responsible, when required, for managing the day-to-day operations of a call center and a team of call center representatives, including employees that sell or promote organization products and services to ensure business targets are met.
Role Responsibilities:
- Project Cost Estimation
- Project Management
- Execution Planning of the Project Activities
- Communication with customer with schedule update.
Role Purpose:
- Responsible in handling new projects majorly in Maharashtra/ West region
- Responsible in end-to-end project activity - Planning, Execution, Documentation, Handing over to Service division.
- Training to Channel Partners
Minimum Requirements:
- BE Mechanical University Degree or equivalent experience and a minimum of 5 years prior relevant experience.
OR
- Advanced Degree in a related field and a minimum of 3 years experience.
- Experience in Project execution in Refrigeration/ Cold room/ Blast freezer field.
- Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one work area.
- Has broad knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
Benefits
Make yourself a priority with flexible schedules, parental leave.
Drive forward your career through professional development opportunities.
Achieve your personal goals with our Employee Assistance Programme.
Job tags
Salary
