Deputy Vice President - Zonal Collections Manager, Collection Field North
Location
Delhi | India
Job description
Job Description
Position Responsibilities Job Description
Role Purpose Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance2
Role Accountability 1.Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan.
- Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan
- Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements
- Identify critical /non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution
- Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process
- Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies
- Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction
- Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner
- Ensure 100 % SVCL coverage at all vendor locations of the Zone
- Ensure monthly cost provisions are reported to Finance team as per timelines
- Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene
- Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction
- Perform peer benchmarking to create competetive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Chargeoffs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery
Measures of Success(Define the Outcomes expected of the role) 1.Portfolio Coverage
- GNPA (Gross non performing asset) Rate and Value
3.30+ and 90+ Delinquency rate
4.30 to write off POF (Product of Flows)
- GWO (Gross write off)
- Cost of collection
- Settlement waiver rate
- Absolute Recovery
- Settlement waiver rate
- Cost of collection
- Extraction rate
- CAPE management
- ROR
- Absolute recovery/ACM
- Regulatory Customer complaint %
- Process adherence as per MOU
Techinical Skills / Experience / Certification (If any) Credit Card knowledge along with good understanding of Collection Processes
Competencies critical for role with High Proficiency Analytical Ability
Stakeholder Management
Problem Solving
Result Orientation
Process Orientation
Key External Stakeholder(s) LEA, Vendor partners, Lawyers
Key Internal Stakeholder(s) Legal, Risk, Credit, Sales
Must have Qualification Post-Graduate / Graduate in any discipline
Over All experience in role 9-12 years of post qualification experience
Relevant Experience with respect to the role 4-6 years of experience in retail consumer finance in Collections function
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