Manager - Retail Store Operations
Location
Siliguri | India
Job description
Job Purpose
Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data-postpaid/prepaid, digital, upgrade etc.)
Key Result Areas/Accountabilities
- Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
- Ensure and monitor quality of acquisition
- Ensure availability of stock adhering to norms
- Deliver overall revenue targets through channels
- Achieve total target for up-selling and cross-selling
- Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets
- Coach channel partners to improve efficiency, drive profitability and adherence to processes
- Manage churn and customer satisfaction for walk-in customers at touch point
Core Competencies, Knowledge, Experience
- P&L management skills
- Understanding of store management and customer relationship management
- Leadership & people management skills
Must have technical / professional qualifications
Graduate
Experience in the retail industry
Job tags
Salary
