Associate - Order Processing
Location
Mumbai | India
Job description
Want to be a part of our team
The role of Skilled Order Management Administrator is responsible for managing customer orders, and coordinating with various cross functional teams to ensure smooth order fulfilment. This role may be required to process invoices to ensure accurate billing. This role requires attention to detail, strong organisational skills, and effective communication. This role will be responsible for coaching and mentoring less experienced members of the team.
Working at NTT Key Roles and Responsibilities: - Reviews and processes orders, ensuring compliance with guidelines and rules set in place
- Tracks and reports status of all orders to sales teams, updating in a timely manner
- Receives and reviews customer orders to ensure accuracy and completeness
- Enters orders into the system and track their progress throughout the fulfilment process
- May be required to generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms
- May be required to verify billing information and addresses discrepancies if needed
- Ensures that customer orders (and if required invoices) align with contractual terms and pricing agreements
- Collaborates with cross functional teams to address any order discrepancies
- Communicates with customers or relevant internal stakeholders regarding order status
- Addresses customer and/or internal stakeholder inquiries and resolve concerns in a timely manner
- Maintains accurate records of customer orders
- May work with internal stakeholders to update customer profiles and relevant information in the system
- Enters order details accurately into the system and update relevant databases
- Ensures all necessary information is captured for accurate reporting
- Conducts quality checks on orders to prevent errors and discrepancies
- Ensures all documents and data are complete and accurate
- Distributes monthly booking reports and status of orders, including a report of all found order issues in order to inform relevant stakeholders May assist Order Management Manager with additional reports and assignments as needed.
Knowledge, Skills and Attributes: - Skilled resources who completes tasks in resourceful and effective ways
- Works on assignments requiring considerable judgment and initiative.
- Attention to detail and accuracy in processing orders
- Familiarity with order management software or systems
- Strong communication skills for interacting with customers and cross-functional teams
- Problem-solving abilities to address order discrepancies
- Organisational skills to manage multiple orders and tasks simultaneously
- Proficiency in Microsoft Office applications, especially Excel
- Customer-focused mindset with a commitment to providing excellent service
- Adaptability to changing priorities and a fast-paced environment
- Possess a proactive and systematic approach to work
Academic Qualifications and Certifications: - High school diploma or equivalent years of experience required
Required Experience: - Solid demonstrated experience in order fulfilment administration or related roles
- Solid demonstrated experience gained within a global IT services organisation is advantageous
- Demonstrated billing experience as part of an order fulfilment administration or related role
Skills Summary Communication, Data Entry, Interpersonal Communication, Order Processing, Recordkeeping
What will make you a good fit for the role Standard career level descriptor for job level:
- Skilled specialist
- Completes work in resourceful ways
- Uses considerable judgement and initiative
- Understands implications of work
- Makes solution recommendations
- Selects own methods/processes to get work done
- May be informal team leader
- Typically requires significant level of related experience
Remote Type: Hybrid Working
Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Job tags
Salary
