Location
Bangalore | India
Job description
BitGo is looking for an IT Specialist to maintain, upgrade and manage our software, hardware, and networks while providing support for a global staff of employees and contractors. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly and also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our staffs IT experience runs smoothly and efficiently.
Responsibilities:
- Install and configure software and hardware.
- Manage an IT help desk and technology tools.
- Provision accounts and configure deploy workstations.
- Monitor performance and maintain systems according to requirements.
- Troubleshoot issues and outages.
- Ensure security policies are followed.
- Upgrade systems with new releases and models.
- Develop expertise to train staff on new technologies.
- Maintain an internal wiki with technical documentation, manuals, and IT policies.
- Follow our change management process.
- Other IT-related responsibilities as assigned.
Skills Experience:
BitGo is looking for people who are passionate about their craft, have pride in their work, take full ownership of their work and projects, and believe in a transparent and collaborative culture with the goal of making BitGo successful.
Required:
- Proven experience as an IT Specialist, IS Technician or similar role.
- Experience with endpoint deployment, networks (LAN, WAN) and patch management.
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
- Ability to create scripts in Ansible, Python, Perl or other languages and software.
- Familiarity with various operating systems and platforms, specifically Google Workspace, Slack, JAMF, MacOS, and Ubuntu.
- Resourcefulness and problem-solving aptitude.
- Excellent communication skills.
- Experience with monitoring systems.
- Able to analyze and prioritize incoming requests and alerts.
- Minimum of 5 years of relevant experience.
- Self-motivated and research-driven.
- Available off hours for urgent requests and weekly IT meetings.
Preferred:
- BS/BA in Information Technology, Computer Science or a related discipline is a plus.
- Professional experience (Jamf, Atlassian, Slack, Google Cloud).
- Familiarity with information security controls frameworks and standards (e.g., SOC 2, ISO 2700X, NIST 800-53)
- Customer service experience.
- You are a huge fan of blockchain technology and cryptocurrencies would be a plus!
Job tags
Salary
