Senior System Administrator - User Support
Location
Bangalore | India
Job description
Noventiq is hiring!
Noventiq's story is one of change. We grew, expanded, and adapted, learning more at each step. Now effecting change is at the heart of everything we do. And that doesn't just apply to our customers, it's how we feel about everyone who works with us.
Noventiq (Noventiq Holdings PLC) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered in London. The company enables, facilitates, and accelerates digital transformation for its customers' businesses, connecting 80,000+ organizations across all sectors with a vast selection of best-in-class IT vendors, alongside its own services and solutions.
Noventiq delivered record gross revenue of $1.6 billion for the 12 months to March 31, 2023, an increase of 52% in constant currency. The company's growth is underpinned by its three-dimensional strategy to expand its markets, portfolio, and sales channels. The strategy is supported by an active approach to M&As which enables Noventiq to take advantage of the ongoing consolidation in the industry. Noventiq's 6,400 employees work in approximately 60 countries throughout Asia, Latin America, Europe, Middle East, and Africa—markets with significant growth potential.
- One of the largest SI's in India with revenue close to 700M$ and growing to 900M$.
- 3500+ Employees in India for India.
- Total 28 Offices in India across North, South, West & East.
- 1000+ Resident Engineers across India.
- 2500+ technical resources in India for India.
- Technology partnerships with Top 3 Cloud Solution Providers, Top 3 Infrastructure companies, Top 10 Cybersecurity companies.
- Enviable customer base: 4 of Top 5 Banks, 3 of Top 5 IT companies, 3 of Top 5 BPO's, 3 of Top 5 Pharma companies.
- Largest partner to Microsoft with combined infeed of US$600M about 25% of Microsoft India revenues.
What You'll Do - Ensure the issue are promptly addressed, documents and resolved within SLA.
- Knowledge of O365 Administrator/ VLSC portal.
- Experience of AD & Azure AD (User ID creation/deletion, Creating OU, Group policy, MFA, conditional policies, password unlock/Reset Etc..).
- Configuration & Troubleshooting Mails (Outlook 2010 /2013 /2016 /2019 Microsoft O365).
- Basic Networking knowledge of LAN /WAN (installation & Configurations of router, Switches & WIFI Access Point).
- Perform office 365 license assignment and checking updating attribute via active directory.
- Experience in supporting office 365 and end user migration.
- Providing Roles and licenses to users based on service request.
- Hands on experience in installing OS and server.
- Knowledge of creating corporate windows images.
- Knowledge of sharing folder, Drive & Printer, Scanner configuration & troubleshooting the issue.
- Creating Active Directory Related Activities Creating/Deleting/Managing Users
- Handling IT Operations like (Coordinating with Vendors, Preparing Purchase Order for Procurement of IT Assets).
- IT asset management/ plaining and allocation of machines to respective users.
- Manage domain environment for two sites through remote support, Team Viewer Skype.
- Support for maintenance, configuration and troubleshooting of Desktops/Laptops.
- Application knowledge of Microsoft/SAP/SQL/Tally/E-Audit/ etc. (installation/configuration).
- Troubleshooting of VPN related issue & Data Cards configure and troubleshooting.
- Crimping, Punching, & LAN Troubleshooting.
- Assembling the hardware up gradation troubleshooting.
- To support Configure the Mail in Mobile (Android & iPhone).
- Knowledge of Win Magic, Bit Locker and Safe boot, Encryption.
- VIP & escalation calls handling skills.
- Knowledge of Setup video conference Calls & preparing training room's setup.
- Vendor Coordination (ADP/Warranty).
- Individual site handling, multi-tasking, efficient problem solving, good communication skills & ensuring that work should be done on time.
- Ability to work hard under pressure and be a good team player.
- Taking User Backup of Drive and profile and store in the share Drive.
- Manage Antivirus (Symantec/Kaspersky/Net Protector/Avast / defender).
- Disk management partition.
About You - Bachelor's degree in computer science, Information Technology, or a related field
- 4+ years of experience in providing technical support to end users.
- Proficient in Microsoft Windows operating systems
- Relevant certifications
- Experience in ITIL based tools to manage day to day operations.
- Familiarity with other software applications, such as Microsoft Office Suite and web browsers
- Excellent communication, problem-solving, and customer service skills
- Ability to work independently and as part of a team.
Benefits Offered - Flexible Work Hours.
- Insurance – Group Medical Coverage, Group Personal Accident, Group Term Life Insurance, Parental insurance.
- Maternity and Paternity Leaves.
- Company Sponsored Certification Program.
- LinkedIn Learning.
- Learning/Development Courses, Cross Skill, Mentorship, and Leadership Programs.
- Quarterly Performance Feedback Sessions.
- Savings, Investments, and Retirement Benefits like Sodexo food coupon, LTA, NPS etc.
- Rewards and Recognition Program, Employee Referral Program, Wellness Program, and CSR initiatives.
- Company Onsite / Fun Events.
Don't forget to include your CV and cover letter. We receive a lot of applications, but we try to notice each of our potential candidates.
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