SBS CS Professional

Location

Pune | India

Job description

• Work on inbound calls for queries for small, mid and large size business clients

• Serve as subject matter expert for the clients
• Develop and leverage a broad understanding of Retirement Services and its products in support of client needs
• Take ownership and provide end to end solution for clients
• Strong focus on creating Positive Defining moments in every client interaction
• Ability to make it effortless for the client on every interaction
• Should be willing to work in rotational shift (US Shifts)

Requirements

• Excellent communication skills are required for this role with no evidence of regional language influence
• Ability to hold a conversation and engage the client for a long duration
• Listening and probing skills should be excellent
• Should be able to display empathy and acknowledge appropriately
• Ability to articulate complex resolutions in a simplified manner Mastery and control over verbal communication

Job tags

Salary